Customer Feedback

Our customer satisfaction score changes daily and our up to date score can be viewed by clicking the  Good Garage Scheme Logo at the top of the page.  Below are a few examples as they are written. No editing has taken place!

Very impressive service, hope it continues at such a high standard.
— Linda Stokes, Trefforest

Ten out of ten, can't fault them.
— Paula Williams, Treforest

The best service I have received in 46 years of driving
— John Price, Chepstow

Service was excellent - will definitely recommend others and use again!
— Phillip Denton, Cardiff

Always clear explanation of work and never a red face around the final bill! Love having the car returned clean as new.
— Liam Wilson, Radyr

After having experience with authorized repairer, I wasn't expecting such high level of customer care and overall helpfulness. Together with competitive price it makes this garage a place of choice for anyone.
— Liz Marshall, Cardiff

Excellent service!
— Peter Weston, Caerphilly

Main dealers couldd learn a lot from Nantgarw garage, service was excellent. The staff could not do enough for me.
— Helen Moore, Taffs Well

Exudes a feeling of quality and efficiency of the staff and management.
— Mrs Jackie Simpson, Cardiff

My car went in for a service, it wasn't running very well and has a rattling noise underneath. When I had the car back, it was running perfectly and quietly. Excellent.
— Lawrence Price, Cardiff

Top garage, excellent all round, will use again.
— Dean Wilson, Cardiff

Having been disappointed with the main dealer service, price and attitude, it is a breath of fresh air and a relief to find a garage who is fair, honest and great value for money. I will certainly be using them in the future - excellent!
— Colin Rice, Chepstow

The new set up seems to really work. I am very impressed with the efficient service.
— Les Gibbs, Caerphilly

Having been disappointed with the main dealer service, price and attitude, it is a breath of fresh air and a relief to find a garage who is fair, honest and great value for money. I will certainly be using them in the future - excellent!
— Lucy Moore, Cardiff

Professional and friendly.
— Paul Barnes, London

Very friendly, efficient staff who promise old fashioned customer service with all modern technology and competitive pricing.
— Brian Andrews, Taffs Well

Total trust to give me honest repair / service on my car.
— Simon Jones, Caerphilly

Great customer service, knowledgeable staff and all at a fraction of main dealer prices. Will recommend to others.
— David Giles, Caerphilly

I always get excellent service here, enough that I don't mind the long journey there since I moved to Cardiff.
— Thor Anderson, Cardiff

I am pleased with the work completed and the friendliness of the staff and will be using them again, thank you.
— Heather Munch, Rhondda

I am a retired motor mechanic, I do think I have received very good service from this garage.
— Red Andrews, Hengoed

I hate garage, but the staff at Nantgarw garage was brill and friendly. Even if I did have to run up the shop for milk! haha, recommended all the way.
— Chris Lamacroft, Cardiff

Very helpful people with the personal touch.
— Amy Walters, Taffs Well

I would like to say thank you very much for greeting me as a person and not a stupid woman who knows very little about cars. Thank you.
— Tracey Lewis, Caerphilly

Been going to this garage for just over a year now, spanning two different cars. Very honest and helpful, never had any problems. My previous car needed a lot of work done on it, the prices here were cheap and work was done quickly and very well. Lots of people have their garage where they always go to have things done, this garage is mine.
— Rusty Livock, Radyr

Excellent service and well informed. All staff presentable and polite, even got the car washed and only came in for MOT.
— Bill Andrews, Cardiff

Nice people, very friendly, car cleaned. Always happy to help and offer good advice. Best place for Jaguar cars in a fifty mile radius. Spot on!!
— Linda Norton, Cardiff

Great service, They looked after my vehicle as if it was their own.
— Steve Williamson, Cwmbran

Looked after very well.
— Mary Jones, Pentyrch

Garage very helpful, did not feel daft or uncomfortable as some garages can make you feel.
— Linda Abbot, Caerphilly

Excellent friendly service, fully detailed explanation of all work completed. I will recommend to others.
— Sian Purnell, Caerphilly

Thanks to my friend David who recommended the garage to me I was very pleased with the service that I experienced. I will definitely use the garage again.
— Peter Davies, Cardiff

Friendly, helpful staff. Very pleasant experience to have my car collected and delivered back to me clean was wonderful!
— Lesley Shapcott, Cefn Hengoed

Very helpful and friendly staff, cannot do enough for you. I have already recommended them to family and friends.
— Richard Martin, Pentyrch

I happily make the round trip of 170 miles between my home and Nantgarw, because the service provided is fair superior to that provided by the main dealer in my immediate area
— Peter Baron, Shropshire

Always goes over and above in providing quality service. Vehicle valeted free of charge on each visit. Never any unnecessary work done on vehicle. Always advised of cost before work undertaken.
— Mark Roberts , Cardiff

I am more than pleased with the outstanding service I have received on all accounts. I never thought that a garage of this quality existed. Many thanks to Nantgarw Garage for everything.
— Philip Culleford, Cardiff

Open, honest and value for money. I've used the garage a few times now and will carry on doing so - always like a valued customer!
— Jane Jones, Ystryd Mynach

They show by their actions that they are committed to provide good value, high quality servie. Will recommend to others.
— Mr G. Hall, Radyr

Always willing to go the extra mile in customer care
— Rachel Jones, Caerphilly

I hate garage, but the staff at Nantgarw garage was brill and friendly. Even if I did have to run up the shop for milk! haha, recommended all the way.
— Nigel Matthews, Barry

Marvellous and friendly service.
— Richard Chaney, Cardiff

Very nice people to deal with, car valeted when returned complete satisfaction, will be using this garage again.
— Alison Barlett, Radyr

Great workmanship! Feel the car is safer and will get more mileage from the car.
— Camilla Brown, Tongwynlais

Good service as usual.
— Steve Jones, Nantgarw

From welcoming greeting to completed job the staff were enthusiastic, supportive and competent. Nice one!
— Nicole Rees, Hengoed

Very helpful and pleasant. Cleaned my car interior at no extra charge. Excellent.
— Shirley Williams, Porth

As you know garages far too often get bad press for “ripping off” customers, so when I find one that provides what I want and expect, then it’s only fair to say so, and in your case that’s exactly what I got, so thank you for a prompt service (the very next afternoon!) and at a fair price. Although nobody is perfect your definitely deserve a 9!
— T. D. Anderson, Proposals Manager, Nantgarw

Staff really go the extra mile to assist customers. Did not feel that I was talked down to as so many garage staff tend to do with women customers. This garage definitely has my custom from now on.
— Hazel Jenkins, Radyr

When you visit used car sales, all their ever after is a sales and then your history. Matthew becomes your friend and it is a personal thing with him. Ten out of ten.
— Brian Fortell, Caerphilly

The first garage I have been to in a long time where I didn't feel ripped off. Everything explained fully by the staff - excellent service - I would recommend these guys.
— Angela Thomas, Caerphilly

I purchased my used Jaguar X Type off Mathew, he has been a pleasure to deal with and his staff are very helpful and informative. I have been made to feel very welcome whenever I have visited and he makes a good cup of tea. He fixed some minor issues on the car no problems at all. I feel like a valued customer and would recommend them to anybody.
— Chris Speed, Cardiff

I have purchased an used vehicle from them and nothing was too much trouble for any of the staff. Excellent.
— Ronnie Malcolm, Newport

Very pleasant and helpful staff, clear explanations, clean garage / workshop areas. Would recommend to everyone.
— John Phillips, Hengoed

Total pleasure to deal with, even explained in detail exactly what the problem was in layman's terms.
— Julian Richards, Cardiff

Very very good service, would recommend the experience, five star service, kind and friendly staff.
— Alan Johnston, Caerphilly

Superb friendly service, quality work carried out on my partners car. So impressed have now booked my own in.
— Steve Rogers, Nantgarw

Very good service, friendly staff, will continue to support garage in future and tell friends about quality service.
— Andrew Thomas, Nantgarw

Brilliant, best garage I've come across.
— Vicky Alfred, Caerphilly

They tick all the boxes!
— Anthony Trevellian, Caerphilly

Used many garages and had many services, but this garage in my view is the best yet. Great customer service.
— Andrew Jones, Cardiff

Mathew and his colleagues are a delight to deal with. Kind, courteous, extremely helpful and happy to give general advice. Best of all they valet the car before you pick it up.
— Claire Caplin, Nantgarw

As a woman finding an honest and trusty garage is reassuring. Always warmly welcomed and never patronised.
— Brenda Hughes, Caerphilly